RESPONSIBLE GAMING POLICY

3-102-959976 SRL – DESI

This Policy is adopted by 3-102-959976 SRL – DESI in compliance with the Computer Gaming Licensing Act 007 of 2005 of the Autonomous Island of Anjouan and the regulations and codes issued by the Anjouan Gaming Control Board and the Anjouan Offshore Finance Authority (AOFA). The Company is committed to operating in accordance with the Responsible Gambling Code and all applicable regulatory requirements.

PROTECTION OF MINORS

Persons under the 18 years old are not allowed to use any of the Company's services and websites. The Company reserves the right to ask players for their age verification information and to suspend the player's account until he/she provides information that verifies appropriate age.

All players must provide the Company with the proof of identity and evidence that he/she is at least 18 years old or above. (valid ID, Passport or Driving License or any other valid document, plus evidence of residence). Players are not allowed to make deposits and (or) place bets until the Procedure is finished and their age is verified. Failure to provide the Company with valid ID. Passport or Driving License will lead to Player's account closure.

To prevent underage individuals from logging into gambling sites as part of parental control or to enable self-exclusion when necessary, the Company recommends parents or guardians to install a reputable filtering software system, for example betblocker.org (free) or any other alternative such as gamban.com or netnanny.com.

GAMING ADDICTION

Gambling is a socially acceptable form of recreational activity and, in many cases, classified as a harmless pastime. Nevertheless, as legalized gambling expands further, gambling-related problems pose a valid public health concern in susceptible individuals. The Company is committed to proactively identifying players who may be at risk of developing a gambling addiction or gambling-related disorders and to intervening promptly by offering support, activating player protection tools, and, where necessary, restricting or terminating access to the Company’s services.

The Company Responsible Gaming Policy framework serves as the foundation for identifying risky behavior through a proprietary internal system. The system flags clients who experience repeated losses, are facing possible financial or mental health risks or who sound distressed and/or act abusively when communicating with the Company staff. These individuals contacted by Customer Service to assess the situation and to discuss activating self-limitation and/or self- exclusion options.

Clients are regularly reminded about effective limit-setting tools such as spend limit, deposit limit, session time limit and given an option to personalize a limit-setting approach. Having a time-out to cool off temporarily anywhere from 1 day to 6 weeks is advisable to those who are predisposed to addictive behavior, experience changes in personal circumstances or exhibit signs of mental illness.

SELF-CONTROL

Compulsive gambling is a real issue and we encourage clients to take a test to estimate the degree of your involvement with gambling activities.

In addition, you can visit http://www.gamblersanonymous.org/ga/content/20-questions for additional testing and further information on virtual and in person meetings around the world.

Here’s some tips how you can control your gambling:

  • Do not borrow money to gamble
  • Decide on a loss budget before playing and stick to it
  • Use self-limitation tools
  • Stick to the thought that it is only a game!
  • Take frequent breaks or alternate gambling with other activities
  • Don't gamble when feeling bad, in stress or troubled.

SELF-EXCLUSION

When playing occasionally stops being fun, turns into daily obsession and you find yourself unable to stop, it is the operator’s duty to recommend activating a voluntary self-exclusion option.

We encourage you to contact our Support Team via email or chat and let us know you would like to stop using our website and all services for a certain period of time and stop receiving marketing or promotional materials from the operator and its affiliates.

We encourage you to speak to a mental health professional at this point in order to gain control of your gambling habit or contact one of the problem gambling help centers, offering support and counselling such as Gambling Anonymous at www.gamblersanonymous.org.uk or Gambling Therapy at www.gamblingtherapy.org/

Being self-excluded means not being able to create a new gambling account with the Operator, wager or gamble on your pre-existing account and/or deposit funds.

OPERATOR ACTIONS

The Operator reserves the right to impose exclusion on a player who communicates erratically, shows signs of mental illness and exhibits excessive dependence on gambling, as per Client Care’s assessment and recommendations.

We reserve the right to keep accounts closed or deny a reactivation request, to ensure the safety of the player.

Problem gambling must be addressed immediately and we are here to offer our support, should you have questions or concerns.

RESPONSIBLE MARKETING

The Company shall ensure that all advertising, promotional, and marketing activities are conducted in a socially responsible manner and in compliance with the Anjouan Advertising and Marketing Code. The Company shall not direct or target any marketing or promotional materials at persons under the age of 18 or at individuals who are self-excluded or identified as vulnerable. All marketing communications shall include responsible gaming messaging and shall not encourage excessive or irresponsible gambling behavior.